Chief Enterprise Officer, Founder
Noah Rafalko lives in the greater Boston area of Massachusetts and travels the country frequently attending trade shows and events as a guest speaker. As CEO and co-founder of TSG and as a member of the SOMOS advisory board, Noah helps shape the telecom industry through his tireless efforts to create a more equitable marketplace, one that embraces new technology while maintaining a clear course of stability. Working with industry partners, the FCC, and as an active participant in the CTIA, Noah is committed to eliminating collusion and the anti-trust problems that have plagued the telecom industry for almost a century.
Chief Technology Officer
Working in positions such as Network Administrator, Product Technical Advisor, VoIP engineer, and VP of Technical Operations, Mike is the kind of talent that makes a company into something more than its constituent parts by using his expertise to transform it into a nexus of ideation and execution. Mike holds certifications for CCNA, A+, and CVE 5 as well as possessing high levels of skill with VoIP, SIP, Telephony and Cloud Computing.
When asked about his favorite thing at TSG Mike says, “What I love best about TSG is our focus on our Employees and our culture of Customer Service. We try to build a company that is employee focused and focused on delivering the best service possible to our customers.”
Heather Burlingame redefines perfection every day for TSG. As operations manager Heather is the linchpin that ensures that all services are delivered perfectly and expediently. A Resp Org Trained Communications professional, Heather’s skills in planning and balancing the needs of the team and organization enhance TSG Operations by leaps and bounds. Heather is a frequent recipient of praise and gratitude from TSG Customers and vendors. A recent letter of commendation from a TSG Customer puts it best:
“I would like to simply say thank you and extend congratulations to you all for having such an amazing team member. With such a strong focus on customer service and satisfaction, it is no wonder that your company is so successful and continues to offer great service today. Thank you again Heather for all of your hard work! We couldn’t have completed the project without your help.”
When asked her favorite thing about TSG she says, “It’s the lack of red tape, good ideas can come up faster in TSG than in other organizations.”
Project Management, Sales Coordinator
Mitch Claar brings decades of experience in project management, delivery innovative solutions and helping clients and employees of TSG to thrive. Over a 20 year career, Mitch has helped companies from large Fortune 500 organizations (Nestle Water Division North America & Home Depot Corporate) to small start-ups come to life and he brings this proactive spirit to the team, day in and day out. As an ally and keen problem solver, Mitch is an invaluable component to the TSG Team.
When asked the question, “What is the best thing about working for TSG?” his answer speaks volumes to the culture of possibility that runs deep in everything we do: “The sense of ownership by all who work here coupled with the get it done attitude. Imagination, innovation and thinking outside the box are strongly encouraged and supported. The strength of the company comes from the “We are” and “Us” team attitude with emphasis on family is what make this a great place to be, not just work.”
Michelle Valencia is a strong leader and a critical team member of the Finance operation for TSG. Part superhero, Michelle helps customers and employees get everything they need when they need it. When someone needs help Michelle is always there ready to assist. Michelle has worked as a Senior Financial Analyst, an Accounts Receivable Manager and Staff Accountant and brings years of talent and experience to TSG. With an MBA in focusing on Professional Accountancy and a certification in Forensic Accounting as well as memberships in the NYS PTA and the Association of Certified Fraud Examiners, Michelle is more than just a team member and friend, she is a keen professional with high volumes of acumen.
When you ask Michelle what she loves best about TSG she says, “I have never worked for a company that has been so employee-focused. I feel supported by all levels of management and valued as an employee. Being a member of TSG Inc is both an honor and a blessing.”
Marketing & Brand Identity
Joe Bowman is a seasoned marketing and product development professional who has managed large contact centers, distributed workforce and inside sales teams and has years of experience with music education, copywriting, and design. Creative Perfection defines what Joe does and he has proven his ability to impress and excite audience by combining that spirit with the phenomenal TSG Family of Brands. Joe enjoys working with Linux, designing websites, and supporting open source projects. Recently Joe contributed as a tester for the Werdsmith App, using the tool to write over 100k words over the course of a year.
When asked about his favorite aspect of working for TSG he says, “The enormous latitude that each team member enjoys is both a blessing and a call to excellence. With more responsibility and expectation than I have ever experienced before, TSG is the kind of organization that equips and inspires people for success.”
Development Project Manager
A pioneer in the competitive Game Development space, Anthony Williams brings high levels of skill and perspective to the TSG Team. As founder of Meditational Gaming, Anthony weaves elements of game theory, usability and fun into everything he does. With a history of bringing innovative and interactive applications to life, Anthony has high levels of skill and acumen in Operations, Team Building, Sales, Strategy and Gamification just to scratch the surface.
When asked about his favorite part about TSG, Anthony says, “Creativity + Execution = Success. TSG allows for its employees to truly explore creative avenues that benefit TSG. A true team!”