Who’s Got Your Number?

Let’s acknowledge the elephant in the room: we have a huge problem with fraud, spammers and robocallers. Robocalls are the FCC’s top consumer complaint and the agency’s number one consumer protection priority. Between 3 and 5 billion robocalls are placed each month, with over 40 percent of them potentially fraudulent.

It’s the digital communications age, where everyone has a cell phone and telephone numbers are universally used as unique personal identifiers, connected to even more databases than our social security numbers. Put a phone number together with a few key pieces of information easily gleaned from social media, and any bad actor has what they need.

So it’s no surprise that robocalls, fraud and social engineering attacks are on the rise, wreaking havoc with both individuals and businesses.

It All Comes Down to Identity Management and Rebuilding Trust

In today’s centralized systems, there’s no efficient way to share and attest to the legitimate telephone number subscriber’s identity. Subscribers have no control over their personal information, nor over what data are shared or with whom, leading to fraud and a total breakdown in trust in communications.

Data associated with telephone numbers are held in disparate, centralized databases that don’t talk with each other. Often the same data must be entered over and over again to accomplish the simplest, most mundane tasks, creating egregious errors and gross inefficiencies.

When text messaging became available in 2007 for non-wireless numbers, it created a whole new avenue for fraudsters to take advantage of our siloed systems – because although texting and voice use the same number, they operate in two completely different ecosystems.

Attempts to Solve The Problem
Have Failed

Over the years, there have been many attempts to solve the problem – but to little or no effect. “Do Not Call” lists, wireless phone applications and independent databases promoting their “trusted” solutions for enterprises and carriers have all failed.

The U.S. government recently passed legislation called STIR/SHAKEN; these new industry standards are designed to combat fraud and robocalls by confirming the caller’s identity and creating a digital signature. But we believe this solution fails to address the root cause of the problem, and that the real solution will be found within blockchain technology.

Even the biggest, most powerful enterprises have zero visibility into how their telephone data is used. Today, the enterprise must send a request to the service provider that provisions their service. Enterprises are not involved in the attestation of data – whether it’s phone calls, texting or other features.

Not surprisingly, the process to move a phone number to a different provider is also sorely outdated. It typically involves a paper-based LOA (letter of authorization) which is prone to fraud, and approval times are unnecessarily long and drawn-out.

The KYC (Know Your Customer) process also involves paper documents that enterprises must file with their service providers. These PDFs expire within 30 days of signature and are often filed away and collect dust just like the contracts enterprises sign with carriers.

Just one incident stemming from our broken system can ruin an enterprise’s brand reputation and cost millions to repair.

Enter TNID.
Communications at the Speed of Trust.

TNID makes the sorely-needed paradigm shift our industry needs: using shared software to solve problems commonly experienced by just about every enterprise, service provider and participant within the chain of custody.

TNID (Telephone Number ID) is based on two awarded patents and will completely transform the way deliver communications is trusted. It provides a future-proof solution to these major identity management issues.

In short, TNID restores trust in communications for all legitimate holders of local and Toll-Free telephone numbers as well as IOT devices.

We like to say that TNID enables Communications at the speed of trust. When your customers trust your organization, your messages get through quickly, without glitches or delays.

Enterprises, service providers and anyone tied to a telephone number or device can leverage TNID’s “source of truth” because the information is vetted and attested by all members in the chain of custody. There’s no weak link in an immutable chain when it is cryptographically secured. The contents of the record, including the LOA, KYC, use cases and all features and assets associated with a telephone number are owned by the enterprise and their clients.

By creating an attested record of identity tied to a telephone number, hackers and fraudsters face a costly and thus-far impregnable system.

TSG Global Clients: First on the Blockchain

TSG Global is determined to transform the way communications is delivered and solve these major identity management issues.

TSG clients are the first on the blockchain and thus the first to build their record and own their data. By integrating with TNID, TSG Global provides its clients the ability to deliver trusted consensual communications – without entering data into multiple third-party databases.

Once and done – using TNID’s safe and secure identity management technology, TSG Global clients build the record for each phone number once. They won’t ever have to build another API or interface into the many endpoints requiring identity information.

This approach is further affirmed by ATIS (Alliance for Telecommunications Industry); the 150+ member group recognizes the huge potential of blockchain technology to solve the many “real-world challenges facing today’s communications industry.” ATIS’ whitepaper released August 2021 affirms that blockchain can provide the highest attestation level for enterprises and vendors when attempting to complete calls under the FCC’s SHAKEN mandate.

Using TNID’s patented technology, TSG clients can dramatically improve number management, reduce and/or eliminate fraud and solve the many communications challenges commonly faced by large enterprises.

Is TNID Right for YOU?

What are the most critical business challenges with your telephone IDs? Choose a category and see if you’re among the many clients experiencing these issues:

Enterprise Business Challenges

  • Managing different carriers
  • Registering messaging campaigns
  • Developing APIs in a constrained development environment
  • Ensuring calls and text messages reach our customers

Service Provider Business Challenges

  • API integration with different industry databases
  • Managing carriers and pricing
  • Local number portability process
  • Onboarding clients

Carrier Business Challenges

  • Managing multiple telephone number databases
  • Managing a growing number of APIs
  • Keeping a competitive edge
  • Attesting data to comply with industry changes (STIR/SHAKEN, The Campaign Registry)

Industry Database Business Challenges

  • Increasing customer base and utilization
  • Adopting new technology

Identifying new revenue streams

TNID Features & Benefits

TNID provides a streamlined way to manage telephone numbers and the ever-growing data attributes associated with these and other unique identifiers.

A decentralized, distributed ledger (blockchain) network based on shared software, TNID offers a plethora of advantages over the existing communication Industry database methodology and structure.

A cloud-based solution leveraging Hyperledger technology, TNID creates a super highway for enterprises, service providers, carriers and registries to attest information for a phone number via a one-degree relationship (aka the “chain of custody”).

TNID Features

  • Uses shared software on a private blockchain
  • A permission-based service, chain of custody defined
  • Proprietary and confidential information is controlled by the chain of custody
  • Supports passive and real-time attestation requirements
  • Cloud solution agnostic: uses AWS, Azure or IBM
  • Interconnect options: Cloud, GraphQL API and portal
  • Security: ledger is immutable and cryptographically hashed

TNID Benefits

  • A single source of truth for number management
  • Customers own the data
  • Enables a single shared phone number record to be easily updated