Modern Enterprise consumers of telecommunications services can be any type of organization. The introduction of a single carrier to your enterprise network may seem like just another integration project, but the devil in these details can wreak havoc on performance and profitability. When you enter an agreement with a carrier, you have to negotiate for the price, commit to minimum spends and agreeing to pay if you don’t meet the minimum. Legal and Finance are involved, typically before Operations and Engineering have had their introductions to the new scope of their upcoming integration project.
Your company’s software application uses part of the carrier services and that’s in addition to the provider you were already using, so your dev team diverts resources to the integration effort. The first impact is a small one and never gets noticed until expansion and growth amplify the problem.
What’s the problem with developers working to integrate your separate carriers and providers into your enterprise network?
Spending resources integrating, maintaining and supporting multiple carriers and providers you depend on doesn’t generate revenue. The effort keeps the door open on your short term strategies, but won’t earn you a head start on horizon technologies and products.
The problem is magnified for non-technology focused organizations who depend on a panoply of external vendors to power business processes. The advantages to in-sourcing technology resources can be quickly subsumed when realized in the full operational context these assets would best operate. Now that you’re treading water – do you focus on new revenues or cost reduction?
The only right answer is choosing a strategic partner like TSG – one that can managed the structural and back-end software layers of your communications operation. A boon to Finance and Legal teams, having agreements and invoicing from a single source means more flexibility in developing core business objectives.